In today's fast-paced business world, banking is more than just numbers, it's about relationships. For John Kanas Jr., Senior Vice President of Commercial Private Banking at BankUnited, these relationships are built on a foundation of service, responsiveness and a commitment to putting clients' needs first.

John's approach to banking is deeply rooted in the belief that personal connections and hands-on service are key to long-term client relationships. "I’ve always believed that providing a great banking experience goes beyond client entertainment or flashy perks," John explains. "It’s about being there for your clients when it matters most."

In an era where technology dominates, John emphasizes the importance of personally connecting with clients and being present when it counts. He reflects on a decade spent building his business around this principle, with a portfolio today that spans industries and geographies, from Park Avenue to Sacramento, Miami, and beyond. Despite the distance, his clients know they can always reach him.

"Some of my largest relationships are with clients across the country, but they know if they call me at 9 p.m. on a Friday, I’ll pick up and handle their issues as if it’s Monday morning," John says. This unwavering accessibility sets John apart from larger money-center banks where personalized service can be lost in the shuffle.

One striking example of John’s commitment to his clients happened with a large corporate client in South Florida. After meeting their leadership team in person, John returned to New York, only to receive an urgent call from the client’s CFO that their entire business record system had been hacked. In this client’s particular industry, where hundreds of banking transactions happen daily, this was a potential disaster.

John immediately jumped into action, orchestrating a swift response that involved daily communication with the client and mobilizing BankUnited's team to protect the client’s financial infrastructure. Through quick thinking and agility, John ensured that the client’s company didn’t suffer any financial losses.

"This wasn’t something that could wait until business hours," John reflects. "Without a senior banker available at a moment’s notice, that client could have lost a significant amount of money."

John’s clients don’t just see him as a banker; they view him as a true partner in their success. He believes the best relationships are built on more than just transactional business. Rather, they are built on trust and long-term commitment.

"Anyone can offer lower fees or cheaper rates," John explains, "but to truly win business and build lasting relationships, you have to show that you care more, that you're invested in the success of your clients. It's through these deeper connections that clients come to view us as true partners in their companies’ trials, tribulations and successes.”

With a focus on service, responsiveness, and a personal touch, John has created lasting relationships with many of BankUnited’s largest clients who view him and his team as true banking partners. His dedication to being available, solving problems quickly, and delivering a seamless banking experience is what keeps clients coming back year after year. Interested in connecting with BankUnited’s Commercial Private Banking team? Contact us here.